Tickets Resolved
3.7k
This Month
Tickets In Progress
1.89k
This Month
Tickets Due
647
This Month
Tickets New Open
4.12k
This Month
Tickets Status
Support Overview
Tickets by Type
Performance of Agent
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| 1 |  Rachel Foster | 187 | 21 | 166 | 2h 48m | ||
| 2 |  Kevin Patel | 143 | 9 | 134 | 2h 15m | ||
| 3 |  Samantha Cruz | 219 | 34 | 185 | 3h 52m | ||
| 4 |  Tyler Nguyen | 162 | 14 | 148 | 2h 59m | ||
| 5 |  Brianna Walsh | 118 | 11 | 107 | 2h 22m |
New Tickets vs Solved Tickets
Customer Rating
| Name | Ratings | Date |
|---|---|---|
 Jordan Reed | 3/10/2026 | |
 Camille Durant | 3/11/2026 | |
 Ravi Menon | 3/12/2026 | |
 Zara Patel | 3/13/2026 | |
 Felix Huang | 3/14/2026 |